Shipping & Refund Policy
Last Updated: September 7, 2026
At Singularity Watches, we carefully prepare every order before it is shipped. This policy explains our shipping, delivery, cancellation, return, replacement, and refund procedures.
By placing an order with us, you acknowledge and agree to the terms outlined below.
Shipping Policy
Order Confirmation
Orders are placed directly through our official communication channels, including WhatsApp and phone.
Before an order is confirmed, our team will communicate the following where applicable:
- Selected watch/design
- Final price
- Delivery charges
- Estimated processing time
- Estimated delivery timeframe
- Delivery details
An order is considered confirmed only after the order details have been mutually confirmed.
Order Processing
Once an order is confirmed, we begin preparing your watch for dispatch.
Standard products are generally processed within 3 to 4 business days.
Customized products may require additional processing time depending on the design and customization requirements.
Any significant delay in processing will be communicated to the customer whenever reasonably possible.
Delivery
Orders are shipped to the delivery address provided by the customer during the ordering process.
Estimated delivery time may vary depending on:
- Delivery location
- Courier availability
- Order processing time
- Customization requirements
- Weather conditions
- Public holidays
- Unforeseen logistical circumstances
The delivery timeframe provided by Singularity Watches is an estimate and not a guaranteed delivery date.
Shipping Charges
Applicable shipping charges, if any, will be communicated to the customer before the order is confirmed.
Shipping charges may vary depending on the delivery location, order size, or shipping method.
Incorrect Address or Contact Information
Customers are responsible for providing accurate delivery information.
Singularity Watches will not be responsible for delays, failed deliveries, or additional shipping costs resulting from:
- Incorrect address
- Incomplete address
- Incorrect phone number
- Unavailability of the recipient
- Failure to respond to courier communication
If an order is returned to us because of incorrect information provided by the customer, additional shipping charges may apply for re-dispatch.
Delayed or Lost Shipments
Although we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control.
If your order appears to be significantly delayed or lost during transit, please contact us. We will coordinate with the relevant delivery partner and assist in resolving the issue.
Damaged Package
Please inspect the package carefully when you receive it.
If the package appears severely damaged, we recommend documenting the condition with photographs or video before opening it.
If your watch arrives damaged, contact us as soon as possible with:
- Order details
- Photographs of the package
- Photographs/videos of the product
- A brief description of the issue
This allows us to investigate the issue and determine the appropriate resolution.
Refund & Return Policy
Returns
Because our watches may feature specially selected or customized dials, returns are not accepted simply because the customer changes their mind or no longer wants the product.
However, we will consider requests involving products that arrive:
- Damaged
- Defective
- Incorrect
- Significantly different from the confirmed order
Please contact us within 48 hours of delivery if you experience any of these issues.
Customized Products
Customized watches are created specifically according to the customer’s requirements.
Therefore, once customization or production has started:
Customized orders generally cannot be cancelled, returned, or exchanged due to a change of mind, preference, or incorrect choice made by the customer.
Customers should carefully confirm their design, product selection, and other order details before the order is finalized.
Wrong or Defective Product
If you receive a product that is incorrect or has a manufacturing/production defect, please contact us promptly.
After reviewing the issue, we may offer an appropriate resolution, which may include:
- Replacement of the product
- Repair, where appropriate
- Refund, where applicable
The resolution will depend on the nature of the issue and the specific circumstances of the order.
Refunds
If a refund is approved, the refund amount and method will be communicated to the customer.
Since Singularity Watches does not currently process payments directly through the website, refund arrangements will depend on the payment method used when the order was placed.
Approved refunds will generally be processed within 7 business days after the refund has been confirmed.
Any applicable shipping or other charges may be non-refundable where permitted by applicable law.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests may be accepted only if the order has not yet entered production or customization.
Once production or customization has started, cancellation may no longer be possible.
Exchanges
Exchanges are generally not available for change-of-mind requests.
However, if you receive an incorrect, damaged, or defective product, we may arrange a replacement after reviewing the issue.
How to Request a Return or Replacement
To report an eligible issue, contact us through our official WhatsApp number or phone number.
Please provide:
1. Your name
2. Order details
3. Date of delivery
4. Description of the issue
5. Relevant photographs/videos
Our team will review your request and guide you through the next steps.
Important Note
We strongly recommend that customers check their order details carefully before confirming an order, particularly the watch design, customization requirements, delivery address, and contact information.
Our goal is to make every order a smooth experience while ensuring that each Singularity Watch reaches you in the condition and design you expected.
Contact Us
For shipping, return, replacement, or refund-related questions:
Singularity Watches
Phone: [Your Phone Number]
Email: [Your Email Address]
Business Hours: [Your Business Hours]